Privacy Policy Doktor Judi – Your Data Protection

1 Information We Collect

Doktor Judi collects your personal information through various means when you interact with our platform. The types of information we collect are as follows:

Account Registration Information: When you register at Doktor Judi, you are required to provide your full name, date of birth, email address, mobile number, and password. This information is needed to create and manage your account.

Identity Verification (KYC) Information: To comply with verification requirements and prevent fraud, we may require copies of identity documents such as a national ID, passport, or driving licence. These documents are processed through secure systems and stored with full encryption.

Financial Information: To process deposits and withdrawals, we collect information related to your payment method, such as bank account number, account holder name, and digital wallet details (Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay). We do not store credit or debit card details directly — all card transactions are processed through verified and secure payment gateways.

Usage and Activity Data: We record your activity on the platform, including wagering records, transaction history, pages visited, session duration, IP address, device type, and browser information. This data is used to enhance the user experience and ensure platform integrity.

Communications: If you contact our support team via live chat or email, the content of that conversation is stored for reference and service improvement purposes.

2 How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. doktor judi uses your personal information for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account, including processing login requests and managing security settings.
• Transaction Processing: Processing deposits and withdrawals securely, verifying payments, and resolving any financial disputes.
• Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), age verification, and reporting requirements set by the relevant authorities.
• Platform Security: Detecting and preventing fraud, account abuse, unauthorised access, and other suspicious activities that could compromise the security of other members.
• Service Improvement: Analysing usage patterns to improve platform features, resolve technical issues, and enhance your overall gaming experience.
• Communications: Sending important account notifications, security updates, transaction confirmations, and promotional information you have consented to receive.
• Responsible Gaming: Monitoring betting patterns to identify early signs of problem gambling and providing the necessary assistance to members who need support.

3 Data Storage and Security

The security of your data is a responsibility we take extremely seriously. doktor judi implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Key security measures we implement include:

• Data encryption in transit using 256-bit TLS/SSL protocol.
• Data encryption at rest within our database.
• Role-based access control — staff can only access the data required for their specific duties.
• Intrusion detection system (IDS) and 24/7 monitoring by our security team.
• Regular security audits and independent penetration testing.
• Security awareness training program for all staff who handle member data.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally, account records are kept for a minimum of five (5) years after account closure for legal compliance and the resolution of any disputes that may arise.

4 Sharing Information with Third Parties

Doktor Judi does not sell or disclose your personal information to third parties for marketing purposes without your consent. However, there are certain situations where we need to share your information with trusted third parties:

• Service Providers: We work with service providers who help us operate the platform, including payment gateway providers, identity verification services, cloud computing services, and customer support. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information to government authorities, regulatory bodies, or law enforcement when required by law or a valid court order.
• Fraud Prevention: To protect our members, we may share certain information with fraud prevention agencies or industry networks to identify and block fraudulent activity.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, member information may be transferred to the successor entity. You will be notified in advance should this occur.

In all of the sharing situations above, we disclose only the minimum information necessary and ensure that recipients comply with data protection standards equivalent to our own.

5 Cookies and Tracking Technologies

Doktor Judi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login sessions, language settings, and security preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how you use our website — which pages are visited most frequently, error messages received, and similar data. All information is anonymised and used solely to improve the platform.
• Functional Cookies: Enabling the website to remember your preferences such as username, language, and region to deliver a more personalised and convenient experience.
• Analytics Cookies: We use analytics tools to understand aggregate user behaviour for product development and continuous improvement purposes.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

6 Your Rights as a Member

As a doktor judi member, you have certain rights regarding your personal data, which we fully respect. These rights are as follows:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. However, this request may not be fulfilled in full if we have a legal obligation to retain that data.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as while we are verifying its accuracy.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Data Portability Rights: You may request that we provide your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent previously given for data processing at any time, without affecting the validity of any processing carried out prior to withdrawal.

7 Cross-Border Data Transfer

Doktor Judi operates as an online platform and your data may be stored or processed on servers located outside Malaysia. When this occurs, we ensure that such data transfers are carried out with adequate safeguards, including binding data transfer agreements between entities within our group and external service providers.

We ensure that all countries or regions receiving your data provide a level of data protection comparable to or exceeding the standards set under Malaysian law. In all cases, your rights as a data subject remain protected regardless of where the data is processed.

8 Changes to This Privacy Policy

Doktor Judi reserves the right to amend or update this privacy policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. Any changes will take effect immediately upon publication on this page.

For significant changes, we will notify you via your registered email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your privacy.

The "Updated" date at the top of this page indicates when the latest version of this privacy policy took effect. Your continued use of the doktor judi platform after any changes are published will be considered your acceptance of the updated policy.

9 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, we welcome you to reach out to us. Our dedicated privacy team is ready to assist you promptly and with full transparency.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.

We are committed to responding to every privacy-related inquiry within a reasonable timeframe and providing clear, satisfactory explanations. Your trust is our greatest asset, and we will always strive to maintain it.